Refund and Returns Policy
You can return an unworn cap in its original packaging within 5 days of delivery for an exchange or refund. We replace or refund faulty, damaged, or incorrect items at our cost.
Why worn caps cannot be returned
A sleep cap is worn directly on hair and skin. For hygiene reasons, we cannot accept a cap that has been worn, washed, or exposed to hair products or fragrance, unless it is faulty.
What you can return
A change-of-mind return is accepted when the item is:
- returned within 5 days of delivery; unworn, unwashed and free of product, scent or hair;
- in its original packaging with tags and pouch; accompanied by your order number.
What you cannot return
- Worn or washed caps, unless faulty.
- Custom, personalized or made-to-order pieces, unless faulty.
- Items marked “Final sale”.
- Gift cards.
Faulty, damaged or wrong items
If your cap arrives damaged, has a manufacturing fault, or is not what you ordered, email [Support email] within 48 hours of delivery with your order number and clear photos. We will replace the item or refund you in full, including delivery, and we cover the return shipping.
A fault that shows up later in normal use, such as a seam coming apart or elastic failing, is covered for [30 days] from delivery. Damage from washing against the care guide, snags, or normal wear is not a fault.
Small variations in colour, print placement and stitching are part of a handmade product and are not faults.
Nothing in this policy limits your rights under the Federal Competition and Consumer Protection Act 2018.
How to return
- Email [Support email] or message [Phone/WhatsApp] with your order number and reason for return. Do not send anything back before we confirm.
- We reply within 1-2 working days with a return reference and the return address.
- Pack the item in its original packaging and send it with a courier that provides tracking. Keep your receipt.
- We inspect the item within [2 working days] of receiving it and confirm by email.
Returns address: [Business address]
Who pays for return shipping
| Reason for return | Return shipping paid by | Original delivery fee refunded |
| Change of mind, wrong size ordered | Customer | No |
| Faulty, damaged, or wrong item sent | Beauty’s Bonnique | Yes |
Refunds
Approved refunds are made to your original payment method through Paystack within [5 to 10 working days] of our confirmation. Your bank may take a few more days to show it. We do not refund in cash.
If you used a discount code, the refund is the amount you actually paid.
Exchanges
To exchange for another size or colour, follow the return steps above and tell us what you want instead. We send the replacement once the return passes inspection. If the item you want is out of stock, we refund you. You pay delivery for the replacement unless the exchange is due to our error.
Cancellations
You can cancel for a full refund any time before your order is dispatched. Email [Support email] with your order number. Once dispatched, the order follows the return process above. Custom orders cannot be cancelled once cutting has started.